Your privacy is important to us. When we process your personal data we comply with the UK GDPR and the Data Protection Act 2018, together with any other applicable data protection and privacy legislation.
Your personal data includes all the information we hold that identifies you or is about you. More information about the types of personal data we process about you is set out below.
Everything we do with your personal data counts as processing it, including collecting, storing, amending, transferring and deleting it.
This privacy policy provides information about the personal data we process about you, why we process it and how we process it. It applies to customers, suppliers and business contacts as well as candidates contacting us in relation to job vacancies.
Our responsibilities
The Blue Book Ltd (referred to throughout this privacy policy as “Blue Book”, “we”, “us”, or “our”) is registered in England and Wales with registered company number 15724297 and address at 233 Leyland Road, Penwortham, Preston, England, PR1 9SY. Blue Book is the controller of the personal data you provide.
If you have any questions about the ways in which we process your personal data, please contact us at support@caravanbluebook.co.uk
1. What data do we process about you?
Customers
All our services are conducted on a business-to-business basis, therefore, the personal data we process about our customers is largely limited to contact information about individual contacts at those organisations. If you are one of our contacts, we may process your full name, email address and telephone number.
Where you set up an online account with us, we may also process your account details which will be limited to username and password.
All other information that we process, such as payment details and transaction / order data will relate to the organisation for which you work and is therefore not personal data. In any event,
we do not usually process any of your payment information. When you provide your credit or debit card details to us, it is encrypted so that we are unable to access the data, and is passed to third-party payment gateway providers.
We may also process your personal data if you are one of our business contacts in which case it will usually consist of your name, email address and contact number as well as information about the organisation at which you work.
We do not collect any special categories of data about you. Special categories of data include information revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data or information about your sexual orientation.
We process most of your information on the grounds of fulfilment of our contract with you. We may also use your personal data for our legitimate interests, including for the purposes of fraud protection and for training and quality.
Website Visitors
We may also process your personal data where you raise a query through the “Contact Us” form on our website. In this case the personal data we process will be limited to it will usually consist of your name, email address and contact number and any personal data you voluntarily provide as part of your query.
To help us improve our website and the products and services we offer, we collect data about the ways in which you use our website. This includes, for example, technical data such as your IP address, which is collected through our use of cookies. More information (including the retention period for each cookie) can be found in our cookie policy.
Suppliers, Business Contacts and Visitors to our Premises
If you work for one of our suppliers or are one of our business contacts, we usually process your name and business contact details, such as your business email address and phone number and the address of your organisation. We process the information on the grounds of our legitimate interests in maintaining our relationship with you.
Candidates
If you apply for a job vacancy with us, or speculatively send us your CV, the personal data that we are likely to process about you includes:
- identity data such as your first name, middle names, last name, marital status, title, date of birth and gender;
- contact data such as your postal address, email address and telephone numbers;
- background data such as your education, career background and work experience;
- personal information such as your skills and qualities; and
- any other information that you include on any CV, application or covering letter you send to us.
We process your information on the grounds of our legitimate interests to determine whether or not we have a suitable vacancy for you. To the extent we need to process special categories of data about you (for example, to ensure our premises are suitably equipped for you if you attend for an interview), we will do so in accordance with our legal obligations. If you provide special categories of data to us which we have not requested, we will process it on the grounds of your consent because you have voluntarily provided the information to us.
2. Our collection of your personal data
Customers, Suppliers and Business Contacts
We use different methods to collect data from and about you including through:
- Direct interactions
You may give us your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: place an order for our products or services; submit a query about our products or service whether on our website or by email or phone; request for marketing to be sent to you; or give us feedback or contact us.
- Automated technologies or interactions
As you interact with our website, we may automatically collect personal data about you. You can find out more information in our cookie policy.
Candidates
We receive personal data directly from you when you contact us in respect of a specific vacancy or with a speculative approach. We may also receive information about you from recruiters and agencies that provide temporary workers.
3. Who will receive your personal data?
Your personal data is only transferred to the extent that this is necessary. Recipients of your personal data may include:
- third party payment processors;
- third party IT providers who assist with the operation of our website and other IT software;
- third party email distribution providers and market research companies. Please note your personal data will only be processed for marketing purposes in accordance with the section below headed “Marketing”;
- third parties that assist with our customer satisfaction surveys and reviews;
- legal advisors to the extent they need to see your personal data to provide us with legal advice;
- third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy; and
- if you are a candidate, we may provide feedback to you via the recruiter or agency that recommended you to us.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not transfer your personal data outside of the EEA.
4. How long will we keep your personal data?
Customers, Suppliers and Business Contacts
Your personal data is retained for no more than 7 years. It is retained for this period in case any issues arise or in case you have any queries. Your information will be kept securely at all times. Following the end of the 7-year period, your files and personal data we hold about you will be permanently deleted or destroyed. If we are required to obtain your consent to send you marketing communications, any information we use for this purpose will be kept until you withdraw your consent, unless we have other legitimate reasons to retain the data.
Suppliers and Business Contacts
Your personal data is retained for the duration of our relationship with you or the organisation for which you work. Please let us know if you leave the organisation or if your details change. If we receive notification from you or your organisation that you no longer work at that organisation, or if we no longer maintain a working relationship with your organisation, we will delete your information from our system.
If we are corresponding with you as a potential supplier, we will retain your details until we receive notification from you or your organisation that you no longer work at that organisation or until we no longer correspond with the organisation for which you work.
Candidates
If you are successful, we will retain your personal data in line with our employee facing privacy policy, a copy of which will be provided to you. If you are unsuccessful, we will retain your application, CV and/or covering letter and any other personal data you provided to us for 6 months from the date we reach our decision in case any other suitable roles arise in which we think you may be interested, or in case you have any questions about our decision. After that date, your personal data will be permanently deleted or destroyed.
5. Marketing
We only send you marketing if we are entitled to do so under data protection and privacy legislation, which usually means we either have your consent to send you marketing or we send it to you because you are one of our existing customers. You can unsubscribe to our marketing communications at any time, either by clicking “unsubscribe” in any marketing email we send to you, by emailing support@caravanbluebook.co.uk
6. What are your rights?
You benefit from a number of rights in respect of the personal data we hold about you. We have summarised your rights below, and more information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which we process your data. There are certain caveats and exemptions to those rights which mean that in some circumstances you may not be entitled to exercise them, if we believe that is the case upon receipt of a request from you we will let you know.
Access to your data
You have the right to ask us to confirm that we process your personal data, as well as access to and copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice.
Rectification of your data
If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information.
Right to be forgotten
In some circumstances, you have the right to ask us to delete personal data we hold about you.
Right to restrict processing
In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we do not have to delete it.
Data portability
You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller.
Right to object
You are entitled to object to us processing your personal data:
- if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority;
- for direct marketing purposes (including profiling); and/or
- for the purposes of scientific or historical research and statistics.
We do not intend to use your personal data to send you direct marketing nor for scientific or historical research and statistics.
Automated decision making
Automated decision making means making a decision solely by automated means without any human involvement.
[You may be subject to automated decision making if you submit a finance application for credit, which would be considered by our third party intermediary. If you do not wish to be subject to automated decision making for that purpose we would be unable to offer you credit.]
- Questions or concerns
If you think we have processed your personal data unlawfully or that we have not complied with GDPR, please get in touch with us so we can help. You can report your concerns to the supervisory authority in your jurisdiction. The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website – https://ico.org.uk/concerns/.
